Shipping and Return Policies

What delivery options do you offer?

When delivering to anywhere within the contiguous United States, you may choose from Standard Shipping, Three Day Shipping, Two Day Shipping and Next Day Shipping.

We also offer shipping to Hawaii and Alaska and most International destinations. Delivery options available will vary based on your final shipping destination.

Special Purchase items such as the W Hotels Bed, Platform Beds and WET Deck Artwork are not available for expedited shipping and may require extended lead-times.

How are shipping costs calculated?

Shipping costs are calculated based on the original retail price subtotal of your order before any taxes have been applied, except for the W Hotel Bed and other special purchase items which have separate shipping costs associated with them.*

* Mattress & Box Spring: There is a flat rate of $285.00 for white-glove in-home delivery of the W Hotel Bed to most locations in the contiguous United States. There is a flat rate of $325.00 for delivery of the W Hotel Bed to most locations in Canada. Any remote areas will require an additional fee and will vary based on delivery destination. Please call our Concierge Service toll-free at 1-800-779-6050 for detailed shipping costs to your delivery destination.

* Platform Bed Furniture: There is a flat rate of $275.00 for delivery of platform bed furniture to most locations in the contiguous United States. Any remote areas will require an additional fee and will vary based on delivery destination. Please call our Concierge Service toll-free at 1-800-779-6050 for detailed shipping costs to your delivery destination.

Please call our Concierge Service toll-free at 1-800-779-6050 if you have any questions about shipping costs to your destination.

International Shipping

What countries do you ship to?

We currently offer shipping to most International destinations.

How are shipping costs calculated?

When shipping to a destination outside of the contiguous United States, delivery rates are calculated based on the actual shipping address and will vary. You will be presented with expedited and economy delivery options. You will be contacted if additional shipping costs will be charged for remote locations.

What is the difference between your global sites?

Hotels The Store has regional websites in the United States, Canada and Europe (also serving the Middle East) to better serve our guests. The global sites are separate sites and are presented in several language options. Product selections and sizes will also vary on the global sites.

Duties & Taxes

All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Please note that all prices listed on this site are in US dollars.

Return Policy

What is your return policy?

We want you to be completely satisfied with your purchase. We will gladly accept your timely return of new, unwashed items within 30 days of delivery. Returned merchandise should include the original packaging and be in the same condition as when it was received.

Are there any items that are non-returnable?

Beds are not accepted for returns or exchange. Used or laundered merchandise is not returnable. All outdoor furniture is not returnable.

How can I return an item?

Please contact one of our Concierge Service Representatives who will gladly help arrange your return.

Marriott Bonvoy Points

Where can Marriott Bonvoy points orders be shipped?

Marriott Bonvoy points orders can be shipped within the contiguous United States. If you’d like to ship to Alaska, Hawaii or an international address, please choose a “Cash” option.

Can I expedite shipping for a points order?

Currently, expedited shipping options are not available for Marriott Bonvoy points orders. Orders will be shipped via standard ground shipping and can be expected to be received within 2 to 7 business days to most addresses in the contiguous United States.

How do shipping charges work for Marriott Bonvoy points orders?

Shipping charges will be included in the Marriott Bonvoy point prices you see on all product pages and in checkout.